Booking terms
Booking terms
Booking terms 2023
Nyrup’s Naturhotell can be booked via its own channels (own web and phone/email) where overnight stays, experience packages and group activities/conferences are offered. Booking is possible no later than 14 days before the stay.
The purchase/booking becomes binding as soon as it is confirmed orally or in writing by us. These terms and conditions apply from that moment regardless of whether you have paid for the arrangement in full, in part or not at all. If our products are booked through other channels than directly via Nyrups Naturhotell, other booking or payment conditions may apply.
Booking rules for companies and organisations
25% of the sum (booking fee) is usually invoiced at the time of booking, the remainder is invoiced for final payment no later than 10 days before the stay. Cancellation no later than 45 days before the stay results in a refund of the booking fee.
Booking rules for private individuals
Private individuals are invoiced/pay when booking.
Fees for cancellation
From 11 days to 2 days before arrival 75% of the total amount.
From 1 day to 0 days before arrival 100% of the total amount.
Security
Cancellation from Nyrups Naturhotell’s side takes place in the event of a red weather warning from SMHI. The guest then receives a credit receipt for the booking to use on another occasion within 12 months. In the event of an orange weather warning, a decision on cancellation can also be made by Nyrups Naturhotell, and the same compensation then applies as in the case of a red weather warning.
Guests cannot rebook or cancel based on weather forecasts – and Nyrups Naturhotell is weatherproof under normal conditions, with our collection wool hut and sleeping wool huts you as a guest have good conditions for a nice experience, even if you have to be prepared for it to be outside for real.
Cancellation protection
A voluntary cancellation cover (200 SEK/person) can be taken out for the booking. The protection only applies in case of cancellation due to acute illness, accident or death of the traveler or a close relative. This must be proven with a medical certificate which must be available to us no later than 10 days after cancellation
Insurance and personal security
Nyrups Naturhotell has the usual company and liability insurance and works based on the rules of the Product Safety Act. As a guest, it is your responsibility to follow the safety instructions on site, deliberate violation of safety instructions can result in rejection from the facility. Review your personal insurance cover before your stay.
Any complaints must be made as soon as possible on site
If you leave the venue or event without us having had reasonable time to resolve the problem, you lose your right to compensation. Claims for compensation must then reach us in writing no later than 30 days after the stay.
Guidelines for data security and personal data management
By paying, you agree that the personal data may be processed by us. The purpose is to enable customary guest administration, that we have access to reliable personal documentation in the event of an accident, to fulfill the conditions for cancellation protection and to administer and treat any damages. The data may also be used to inform about our own offers.
The customer may also be contacted for marketing purposes and follow-up of the stay by us. Your comments may be published on our website as a tool for other travelers. As a customer, you can at any time choose to unregister as a recipient of newsletters and the like. We delete all emails after two years and review our mailing lists and remove inactive addresses after two years. If you want to be deleted before then, do this via the email info@naturhotell.se or by clicking on the link in the few newsletters we send per year.
Welcome to the forest!
